Over Geek – Terms & Conditions

The terms below apply to our supply of services and goods to you (Agreement). All references to: (a) “you” means the individual or business customer requesting the services and / or goods from us; (b) “we”, “our” or “us” means Over Geek(ABN 67 285 792 296); “services” means the services we provide to you as described on our website and as further described in this Agreement, including on-site services and remote services; “goods” means all products and other goods (including software) supplied by us to you, and “website” means www.overgeek.com.au

On-Site Services

Duration & charging

For services that we provide to you on-site, please note that:

(a) a one-hour minimum duration applies;

(b) further charging in is half hour blocks;

(c) We expect to determine most issues within the first hour of our visit . If the technician, however if we expect that it will take longer, our technician will give you options, and you can decide how you want to proceed.

(d) For on-site services we offer a no fix, no fee guarantee where if we are unable to find a fix for your issues we will not charge you for the visit, however if we are able to find a fix for the issue but you decide to not proceed with the repair/fix, we will charge the standard hourly rate.

Cancellation Charges (if less than 24 hours notice)

If you give us less than twenty-four (24) hours’ notice to cancel any service bookings:

(a) we may charge you a cancellation fee equal to what you would have been charged for the first hour of on-site service (to reimburse us for the loss and expense caused);

(b) you may be send an invoice with a cancellation fee, that will need to be paid within 7 business days

No third party infringement

You warrant that you are the owner or authorised licensee of all software, data, media, PCs/laptops and other equipment which you ask us to access, repair or install for you, and providing our services in relation to those things does not violate any third party rights.

Access to your PC/laptop, systems and data

You consent and authorise us to:

(a) access your nominated PC / laptop in order to provide our services.

(b) access, modify, reproduce and / or temporarily impair your data, systems, programs or electronic communications to the extent necessary to carry out the services.

Your Data back-up obligation

You are responsible for ensuring your data, software and media is backed-up prior to us accessing your systems or technology to provide our services. We are not be responsible at any time for any data loss, alteration or corruption of any such data , software or media.

Acknowledgements and disclaimers

You acknowledge that, to the extent permitted by law (including the Australian Consumer Law):

(a) Timeframes are estimates only

(b) On-site support – return to base for difficult problems (it may not be possible to resolve all problems via an on-site. In particularly difficult cases, we may (with your permission) need to take your system to our workshop We will exercise all due care while in possession of your equipment to ensure that no loss or damage occurs.

(c) when providing the services and goods to you, we may identify that the solution to your problem is to upgrade or replace your software or hardware. At that point we have met our commitment to you by providing you with a solution to your problem, whether or not you choose to implement that solution.

(d) Unfortunately given the nature of technology, you acknowledge that we do not guarantee that all problems or security threats will be identified.

(e) Final solution may differ from initial diagnosis

(f) Not all issues can be resolved by remote support. Sometimes we will need to perform an on site visit or remove the device for additional work.

Payment

Invoices and other fees (e.g repairs) are payable within 7 days of completion of services unless otherwise stated on the invoice.

Changes to Terms

We may change the terms of this Agreement from time to time (by updating this Agreement on our website), these changes will take effect as soon as they are made and agreements that are not already in progress.

Force Majeure

We will not be liable for non-performance or delays caused by external events beyond our reasonable control (“Force Majeure“). Force Majeure events shall include, without limitation, acts of war, terrorism, cyber-attacks, civil commotion, epidemic or pandemic, natural disasters, blockades, embargoes, strikes and lockouts, any other acts of god or act of any government or governmental agency.

Notices, Feedback and Information

(a) (Notices) You agree that any notices or other communications may be provided to you by email You must promptly notify us if you change your email address. You may send notifications to us via help@overgeek.com.au

(b) We welcome your feedback. It helps us improve! You agree that we may use any written feedback you provide to us on our website and otherwise for marketing purposes without needing to obtain your further consent to do so.