Legal

ServiceM8 Add-Ons Privacy Policy

Last updated: 13 February 2026

1. Introduction

Welcome to Overgeek. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our ServiceM8 add-ons (the "Add-Ons"), including any associated website, application, or related services (collectively, the "Services").

We are committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Overgeek

3. What Personal Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Name
  • Email address
  • Business name and contact details
  • Account or login details

Provided when you create an account, contact us, or use the Service.

b. Automatically collected information:

  • Anonymous usage data related to how you interact with the Add-Ons (e.g. feature usage metrics)

This data may be used to improve the Services. We do not collect personal information that you don't expressly choose to provide.

4. How We Collect Personal Information

We collect personal information:

  • When you create or update your account
  • When you contact support or engage with us directly
  • When you interact with our Add-Ons or Services
  • Through automated technical collection (e.g. analytics)

We do not collect ServiceM8 usernames, passwords, or other sensitive account credentials.

5. How We Use Your Personal Information

We may use your information for:

  • Providing and maintaining the Services
  • Responding to support requests
  • Improving our Add-Ons or developing new features
  • Communicating changes to policies and terms
  • Compliance with legal obligations

We will not use your personal information for unrelated purposes without your consent.

6. Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, and misuse, including:

  • Secure storage with encryption where appropriate
  • Limiting access to authorised personnel
  • Using industry-standard security practices

We retain personal information only for as long as necessary to fulfil the purposes outlined here or to comply with applicable laws.

ServiceM8 Data Retention (OG Portal)

To provide our OG Portal client portal Add-On, we retain a local copy of your ServiceM8 data (including job details, site information, assets and related records). This is required to service your clients effectively while operating within ServiceM8 API limitations.

This data is stored in accordance with industry best practices, including encryption at rest and restricted access controls. If you disable or uninstall the OG Portal Add-On, all retained ServiceM8 data associated with your account will be permanently purged within 30 days of deactivation.

7. Disclosure of Personal Information

We do not sell your personal information to third parties.

We may disclose personal information to:

  • Service providers who help us operate the Services
  • Legal or regulatory authorities, where required by law

Any external service provider we use must have privacy and security obligations in place.

8. International Data Transfers

If we store or process information outside Australia, we will take reasonable steps to protect your personal information in accordance with the APPs.

9. Cookies & Tracking Technologies

If applicable (e.g. on our website), we may use cookies or similar tracking technologies to collect data about your visit and interactions. This information helps us analyse trends and improve our Services.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under this age.

11. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections to be made to your personal information
  • Ask for deletion of your personal information (where lawful)

To exercise these rights, contact us at help@overgeek.com.au.

12. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, contact us:

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